We have an internal team dedicated to the automation and robotization of process execution. The use of applied technology is essential to speed up company services today!
But customer service is done by people. We don't have any customer service bots, URA or 0800.
We have the lowest employee turnover among the largest accounting firms in Curitiba! In a survey carried out by SESCAP – Union of Accounting Service Companies of Paraná, this was the feedback we received.
And this directly impacts our service, where our customer can call , send a whatsapp message or an email and always ask questions to the same person, creating identity, creating bonds and trust, that are not possible in companies that change employees repeatedly. Our team supervisors have, at least, 15 years of working with us.
There is always someone to help you! We believe in technology and use it a lot to our advantage. But one of the worst things there is to solve problems with electronic services and 0800. In the past, while other offices placed electronic exchanges (URAs), we placed direct extensions for our team and another phone operator.
Nowadays, everyone is placing customer service bots while we have a corporate cell phone directly with each team member so that you can call or exchange messages directly with our team.
Emails and WhatsApp are very useful tools, but what is written in 30 minutes, can be resolved in a conversation of 5. There are right times to use email, or other electronic means, but the best to clear doubts, exchanging ideas or looking for solutions is still the good old telephone. Or a visit with a good coffee at our headquarters.
Our working time, combined with the experience of our team, gives us possibilities that other offices don't have. We are ALWAYS updating ourselves in IT, in resources and legislation. We work with two legal consultancies, inclusive. Our long-time team gives us a solid and resilient structure, not a plastered structure that breaks at the first difficulty!
We understand that agility combined with excellent advisory services is what makes the difference in today's world.